All businesses should determine financial and non-financial success factors. Revenue and profit represent key financial goals, but a complete review of the business should be undertaken to meet customer expectations. What makes the customer happy? What are our competitors offering to the customer and what can we offer to secure our market share?

✓ CUSTOMER SCORECARD

✓ SYSTEMS AND PROCESSES SCORECARD

✓ INNOVATION AND LEARNING SCORECARD

FEWER THAN 10% OF COMPANIES SUCCESSFULLY IMPLEMENT THEIR STRATEGY. STRATEGIC GOALS ARE THE STARTING POINT TO PUT YOU INTO THIS WINNING MINORITY.