Customer Scorecard Factors
Below are examples of the factors you may consider in developing a Customer & Sales Drivers Scorecard. Pick 3 – 5 that are appropriate for your business and your team. Your business and customers change over time, your scorecard factors should follow suit.
Pick 3 – 5 factors and track monthly in your scorecard. These lists are not exhaustive, there may be other factors that are more relevant. They are designed to get your creative juices flowing. Remember, “What gets measured gets better.”
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